How can I get in touch with Loyal.e?
You can reach us at your convenience:
– By phone or WhatsApp, Monday to Saturday, 9 am to 8 pm CET, on +33 7 49 55 00 79
– By e-mail, at the following address: email@example.com
We look forward to hearing from you!
How do I make an appointment with Loyal.e?
To arrange an appointment, please email us (firstname.lastname@example.org) or fill out the form on our Contact page.
You can also reach us directly via phone or WhatsApp (+33 7 49 55 00 79) during the hours of 9 am to 8 pm CET, Monday to Saturday, to arrange a suitable time.
We can’t wait to meet you!
OUR ONLINE STORE
What are the benefits of creating a customer account with Loyal.e?
For security reasons, we do not save any of your payment information, and we never share any of your personal data.
What happens once my order is confirmed?
Shipping is secure and certified carbon-neutral.
For added security, your package will be delivered to you personally via recorded delivery.
Once your order is confirmed, you will receive a confirmation email with a link to activate your unique blockchain certificate of authenticity.
Can I send my Loyal.e order as a gift?
If you select the Gift option, we will not include a copy of your receipt with your order. You will receive your receipt only by email.
How will my Loyal.e order be packaged?
In addition, our innovative packaging is designed to be respectful towards our planet. We rethought our cutting-edge case design from the ground up, leaving only the bare minimum, to keep your jewelry safe without compromising on protection. We designed packaging that requires only a single case. The shell is plastic-free, made with FSC-certified recyclable paperboard. This smart, stripped-down packaging is designed to match the elegance and refinement of the jewelry housed within it. It is made to be kept and reused.
Before shipping, the case is carefully packaged in a box for privacy and protection, and sent to the delivery address provided.
Is my online order secure?
Additionally, all payments made through our website are secured by the 3D Secure payment verification system for Visa, Mastercard and American Express. Depending on your bank, an additional verification step may be required to verify your identity and confirm your order.
For any other question about payment security, please contact us.
What payment methods do you accept?
How do I cancel or modify an online order?
How can I track my order?
Is shipping free?
All orders with Loyal.e include free shipping within France and the EU.
For international delivery (outside the EU):
For international delivery (outside the EU) shipping costs will be indicated at checkout, depending on the destination.
Please note that for non-EU orders, the sale price indicates the price excluding tax. You may be asked to pay local taxes and customs duties when you receive your order. These vary depending on the destination and Loyal.e does not have any control over them. Please note that in case of a return, we cannot reimburse you for local taxes or customs duties and fees for returns made from delivery addresses outside the EU.
How long will it take to deliver my order?
Our delivery times reflect this custom production process. We think of it as a conscious approach to elegance. Delivery times vary for different items. An estimate is included on each product page.
As soon as your order is confirmed, we check in with our artisans and you will be sent a confirmation message stating when you can expect to receive your order.
Need your jewelry right away? For urgent orders, please contact us at +33 7 49 55 00 79 or by e-mail at email@example.com so we can accommodate your needs.
How can I return an item ordered through the Loyaleparis.com online store?
Free returns within 14 days within France and the EU:
We want you to be delighted with your order. If for any reason you wish to return an item, we offer free returns on items ordered through our online store within 14 days of receipt, for all orders within France and the EU, as long as the return complies with our terms and conditions.
Please note we cannot offer returns on engraved, customised, or custom-designed items.
To arrange a return, please contact us via phone or WhatsApp (+33 7 49 55 00 79), Monday to Saturday, 9 am to 8 pm, or by email at firstname.lastname@example.org.
You will then be able to schedule a home pickup with our shipping partner at your convenience.
To ensure we can refund your order, we ask that you follow the return procedure outlined below (as in Terms & Conditions).
Items must be returned in their original packaging, in flawless condition, with all documents and labels provided.
For security reasons, we ask that you please return items only through our approved shipping partner, using the return shipping labels provided.
If you have already activated your blockchain certificate of authenticity for the item you wish to return, you will need to transfer ownership of the certificate back to Loyal.e Paris. The procedure will be explained by email and in your customer account.
Refunds will be made within 14 days of receiving your return and transfer of your digital certificate of authenticity.
For international orders outside the European Union:
For international orders outside the European Union, shipping fees, return fees and any import taxes, customs duties and fees will be borne by the Customer, and will be deducted from the price of the returned items in the event of a refund.
We inform you that item size exchanges are not possible outside the European Union.
Please contact us for any question regarding returns from outside the European Union.
Can Loyal.e creations be engraved?
You can choose our engraving option when you select your piece of jewelry.
For any question about our engraving service, please don’t hesitate to contact us.
Please note we cannot accept returns for engraved items.
What is my ring size?
Can I have my ring resized?
Please simply contact us to select the right size, and to arrange a time when our shipping partner can pick up your items.
Can I design my own custom fine jewelry from Loyal.e?
To make an appointment, simply get in touch.
What materials are Loyal.e pieces made of?
(1) Responsible Jewelry Council – Chain of Custody: a unique certification that guarantees all our jewelry is crafted in recycled gold produced to stringent ethical standards and fully traceable.
(2) Selection criteria:
Colour: D, E, F
Clarity: IF, VVS1, VVS2, VS1, VS2
Cut: Ideal, Excellent
Finally, we deliver an IGI (International Gemological Institute) certificate for all diamonds of one carat or above.
Where is Loyal.e fine jewelry crafted?
What is recycled gold?
All our jewelry is exclusively made with 18k recycled gold produced to stringent ethical standards and certified RJC-CoC (Responsible Jewelry Council – Chain of Custody). We believe ethics and elegance go together like diamonds and your fingers.
LAB GROWN DIAMONDS
What are lab grown diamonds?
Diamond laboratories use cutting-edge technology to reproduce the same temperature and pressure conditions found deep underground, 150-250 km under the surface of the earth, where diamonds naturally form. As in nature, lab grown diamonds take shape from carbon dust.
Whether it comes from a mine or a laboratory, a diamond is a diamond. As of July 2018, the Federal Trade Commission withdrew the term “natural” from the official definition of diamond. Lab grown diamonds are officially certified by globally recognised certification bodies such as IGI (the International Gemological Institute).
What is the difference between a lab grown diamond and a mined diamond?
The difference lies in their environmental and ethical impact. Lab grown diamonds not only avoid issues with mining conditions, they also require seven times less water and produce twenty times less CO2 than mined diamonds.
Where do your lab grown diamonds come from?
Our diamond laboratories are certified climate neutral and employ the most advanced technology and responsible manufacturing practices.
Contrary to the widespread practices of the mining industry, our sourcing is direct, with no middlemen involved. This allows us to secure the highest quality of diamonds at the best price.
What quality are your lab grown diamonds?
All our diamonds have a colour rating of D, E, or F (colourless), a clarity rating of IF, VVS1, VVS2, VS1 or VS2, and an Ideal or Excellent cut.
In addition, all our diamonds are certified climate neutral.
We deliver an IGI (International Gemological Institute) certificate for all diamonds of one carat or above.
CARING FOR YOUR JEWELRY
How should I care for my Loyal.e jewelry?
When you are not wearing your jewelry, we recommend storing it in its case for added protection.
How can I clean my Loyal.e jewelry?
YOUR BLOCKCHAIN CERTIFICATE OF AUTHENTICITY
What is the Loyal.e certificate of authenticity with blockchain tracking?
This information is digitally dated, signed, and encoded in blockchain tracking. Once you activate the certificate, you have sole ownership and access to it.
The blockchain ensures that your digital certificate of authenticity is your sole property and cannot be altered. It’s the most secure way to guarantee the authenticity and ownership of your unique jewelry.
How do I activate my Loyal.e certificate of authenticity?
Does the certificate of authenticity come with a privacy guarantee?
How do I transfer ownership of my digital certificate of authenticity?
The new owner will then receive a notification email allowing them to create their account and claim the certificate of authenticity.