FAQ

FAQ

CONTACT US

Whether you would like to arrange a viewing, find out more about designing your custom jewelry, or have any questions whatsoever about the universe of Loyal.e, we’re always happy to help!

You can reach us at your convenience:
– By phone or WhatsApp, Monday to Saturday, 9 am to 8 pm CET, on +33 7 49 55 00 79
– By e-mail, at the following address: contact@loyaleparis.com

We look forward to hearing from you!

We would be delighted to welcome you in our Parisian showroom in the 2nd arrondissement, or set up a video appointment to welcome you into the world of Loyal.e!

To arrange an appointment, please email us (contact@loyaleparis.com) or fill out the form on our Contact page.

You can also reach us directly via phone or WhatsApp (+33 7 49 55 00 79) during the hours of 9 am to 8 pm CET, Monday to Saturday, to arrange a suitable time.

We are looking forward to meeting you!

OUR ONLINE STORE

Once your order is finalised, our artisans begin to craft your unique jewelry in our Parisian workshop. When the piece is finished, it is enclosed in an elegant case bearing the emblematic colours of our Maison. The case is then carefully packaged for additional protection and privacy and sent to the delivery address provided with your order.

Shipping is secure and certified carbon-neutral.
For added security, your package will be delivered to you personally via recorded delivery.

Once your order is confirmed, you will receive a confirmation email with a link to activate your unique blockchain certificate of authenticity.

You can choose to send any order from Loyal.e as a gift by selecting the Gift option at checkout. You can then write a personal message to be included with your order.

If you select the Gift option, we will not include a copy of your receipt with your order. You will receive your receipt only by email.

We package each of your Loyal.e jewels with great care. Your jewelry is presented in an elegant case in the emblematic colours of our Maison. Ocean blue conveys the grace and intensity of nature; coral red imbues it with a vital, sensual warmth. Wrapped in these vivid and deep colours, your gift will be unforgettable.

In addition, our innovative packaging is designed to be respectful towards our planet. We rethought our cutting-edge case design from the ground up, leaving only the bare minimum, to keep your jewelry safe without compromising on protection. We designed packaging that requires only a single case. The shell is plastic-free, made with FSC-certified recyclable paperboard. This smart, stripped-down packaging is designed to match the elegance and refinement of the jewelry housed within it. It is made to be kept and reused.
Before shipping, the case is carefully packaged in a box for privacy and protection, and sent to the delivery address provided.

All transactions made on our website are fully secured through our payment partner Stripe, a PCI/DSS level 1 certified payment solution offering the highest level of security for your online order. Your banking data is encrypted and processed solely via Stripe.
Additionally, all payments made through our website are secured by the 3D Secure payment verification system for Visa, Mastercard and American Express. Depending on your bank, an additional verification step may be required to verify your identity and confirm your order.
For security reasons, we do not save any of your payment information, and we never share any of your personal data.
For any other question about payment security, please contact us.

We accept the following payment methods with valid billing and shipping addresses: credit or debit cards (Visa, Mastercard, CB, American Express), Apple Pay, Google Pay, as well as secure payment methods which are dedicated to specific countries.

To cancel or modify your order, please contact us as soon as possible, by phone or via WhatsApp at +33 7 49 55 00 79, Monday to Saturday, 9am to 8pm, or by email at contact@loyaleparis.com. We would be happy to assist you with your request.

When your order is dispatched, you will receive a confirmation email with a tracking number that will let you check on your order progress through our shipping partner’s website.

We offer worldwide free shipping.

The sale price is inclusive of taxes, secure shipping, as well as any applicable customs duties.

An estimated delivery time is included on each product page.

If the piece you wish to order is already available in our atelier, our specialised shipping partner will deliver your order within 3 working days.

If your piece of jewelry is made to order, it will be expertly handcrafted for you in our Parisian atelier, and will be delivered to you within 2 weeks.

For urgent orders, please contact us at +33 7 49 55 00 79 or by e-mail at contact@loyaleparis.com so we can accommodate your needs.

Free returns within 14 days within France and the EU:
We want you to be delighted with your order. If for any reason you wish to return an item, we offer free returns on items ordered through our online store within 14 days of receipt, for all orders within France and the EU, as long as the return complies with our terms and conditions.

Please note we cannot offer returns on engraved or custom-designed items.

To arrange a return, please contact us via phone or WhatsApp (+33 7 49 55 00 79), Monday to Saturday, 9 am to 8 pm, or by email at contact@loyaleparis.com.
You will then be able to schedule a home pickup with our shipping partner at your convenience.

To ensure we can refund your order, we ask that you follow the return procedure outlined below (as in Terms & Conditions):
– Items must be returned in their original packaging, in flawless condition, with all documents and labels provided.
– For security reasons, we ask that you please return items only through our approved shipping partner, using the return shipping labels provided.
– If you have already activated your blockchain certificate of authenticity for the item you wish to return, you will need to transfer ownership of the certificate back to Loyal.e Paris.

Refunds will be made within 14 days of receiving your return and transfer of your digital certificate of authenticity.

For international orders outside the European Union:
For returns outside the European Union, shipping fees, import taxes, customs duties and fees will be borne by the Customer, and will be deducted from the price of the returned items in the event of a refund.
We inform you that item size exchanges are not possible outside the European Union.
Please contact us for any question regarding returns from outside the European Union.

LOYAL.E JEWELS

We offer a free engraving service to customise your jewelry with a unique message: name, initials, meaningful word or date within the character limit.
You can choose our engraving option when you select your piece of jewelry.
For any question about our engraving service, please don’t hesitate to contact us.

Please note we cannot accept returns for engraved items.

To find the correct size for your ring, please refer to our Sizing guide, also available on each relevant product page.

Still not sure about the size? Contact us or make a video appointment to get personal recommendations from one of our advisors.

If it turns out the ring you ordered isn’t a perfect fit, Loyal.e offers complimentary resizing (up to two sizes above or below the original size ordered) for any order within France and the European Union.
Please simply contact us to select the right size, and to arrange a time when our shipping partner can pick up your items.

Please note that resizing is not possible when the whole ring is entirely paved with diamonds.

Loyal.e invites you to enjoy a unique personalised experience: whether for a special occasion or for a piece you’ll wear every day, you create your own design hand-in-hand with our designer. Tell us what your heart desires, and we’ll give shape to your dreams. Loyal.e creates custom pieces that are uniquely yours. Together, we’ll choose the diamond that is meant for you, and our fine jewelry artisans will create the design that brings your vision to life.

To make an appointment, simply get in touch.

All Loyal.e jewelry is crafted solely from recycled 18k certified RJC-CoC¹ gold and climate-neutral lab grown diamonds that meet the highest standards of quality².

(1) Responsible Jewelry Council – Chain of Custody: a unique certification that guarantees all our jewelry is crafted in recycled gold produced to stringent ethical standards and fully traceable.

(2) Selection criteria:
Colour: D, E, F
Clarity: IF, VVS1, VVS2, VS1, VS2
Cut: Ideal, Excellent
Finally, we deliver an IGI (International Gemological Institute) certificate for all diamonds of one carat or above.

All Loyal.e pieces are entirely crafted by hand in our Parisian atelier. Our highly skilled fine jewelry artisans have been working with the celebrated fine jewellers of place Vendôme.

Gold is found in a high proportion of electronic waste from items such as computers and smartphones. Gold recycling is an ethical and environmentally conscious way to give this precious and finite metal a new life.

All our jewelry is exclusively made with 18k recycled gold produced to stringent ethical standards and certified RJC-CoC (Responsible Jewelry Council – Chain of Custody). We believe ethics and elegance go together like diamonds and your fingers.

LAB GROWN DIAMONDS

A lab grown diamond is simply a diamond. It has the same composition and structure, chemical, physical, and optical properties as a mined diamond.

Diamond laboratories use cutting-edge technology to reproduce the same temperature and pressure conditions found deep underground, 150-250 km under the surface of the earth, where diamonds naturally form. As in nature, lab grown diamonds take shape from carbon dust.

Whether it comes from a mine or a laboratory, a diamond is a diamond. As of July 2018, the Federal Trade Commission withdrew the term “natural” from the official definition of diamond. Lab grown diamonds are officially certified by globally recognised certification bodies such as IGI (the International Gemological Institute).

Mined and lab grown diamonds are all diamonds, in every sense of the word.

The difference lies in their environmental and ethical impact. Lab grown diamonds not only avoid issues with mining conditions, they also require seven times less water and produce twenty times less CO2 than mined diamonds.

In addition, all Loyal.e diamonds are certified climate-neutral.

Our diamond laboratories are certified climate neutral and employ the most advanced technology and responsible manufacturing practices.

Contrary to the widespread practices of the mining industry, our sourcing is direct, with no middlemen involved. This allows us to secure the highest quality of diamonds at the best price.

Our lab grown diamonds are carefully selected according to the traditional 4Cs scale: carat, colour, clarity, and cut.

All our diamonds have a colour rating of D, E, or F (colourless), a clarity rating of IF, VVS1, VVS2, VS1 or VS2, and an Ideal or Excellent cut.

In addition, all our diamonds are certified climate neutral.

We deliver an IGI (International Gemological Institute) certificate for all diamonds of 0.5 carat or above.

CARING FOR YOUR JEWELRY

Loyal.e creations are made exclusively from precious metals and stones. To preserve radiance and finish, we recommend that you avoid wearing your jewelry during physical or manual activities and protect it from any kind of impact.

When you are not wearing your jewelry, we recommend storing it in its case for added protection.

To clean your diamond or pavé, we recommend that you use a soft brush, soap, and warm water. You can then rinse and gently wipe them dry with a soft cloth to enhance their lustre.

YOUR BLOCKCHAIN CERTIFICATE OF AUTHENTICITY

Your digital certificate of authenticity is a passport for your Loyal.e creation. It includes all relevant information about the ownership, nature, and authenticity of your jewelry, as well as its history.

This information is digitally dated, signed, and encoded in blockchain tracking. Once you activate the certificate, you have sole ownership and access to it.

The blockchain ensures that your digital certificate of authenticity is your sole property and cannot be altered. It’s the most secure way to guarantee the authenticity and ownership of your unique jewelry.

When you acquire a piece of Loyal.e jewelry, you will receive an email inviting you to claim the unique digital certificate based on your item’s serial number. All you need to do to activate your certificate of authenticity is click on the link.

Absolutely. Your digital certificate of authenticity guarantees full privacy and doesn’t record any of your personal information. The blockchain only stores information relevant to your unique item of Loyal.e jewelry. It is completely anonymous and is not connected to any personal data.

If you wish to transfer ownership of your jewelry as a gift, resale or donation, you can simply transfer the certificate of authenticity using the “Transfer” function by providing the recipient’s email address.

The new owner will then receive a notification email allowing them to create their account and claim the certificate of authenticity.